



Our Most Frequent Concerns and Our Answers
The answer you're looking for is here.
What is your refund policy?
We accept returns within 14 days of the delivery date. To be eligible for a refund, your item must be unused and in the same condition that you received it. The customer is responsible for paying the return shipping costs. To start a return, please email us at arisekn.emb@gmail.com with your order number and reason for return. We will then provide you with instructions on how to proceed.
What shipping company do you use, where do you ship to, and how can I track my order?
Domestic and international orders are shipped via the Canada post, united states postal service (USPS), federal express, or DHL. Arise.KN ships to P.O. Boxes and U.S. Military bases in addition to residential and business addresses.
Please make sure the address is entered in english and correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
I made a mistake on my order. Can I change the size or add items to my current order?
- Unfortunately, we cannot make size changes or additions to existing orders after your order is sent to the delivery comapny. If a size change is needed, please contact us at arisekn.emb@gmail.com with the order number and request an order cancellation. The order can be canceled allowing customers to reorder the preferred size and/or add additional items. Please note, order changes can be made only within 24 hours after the purchase. Orders cannot be changed or cancelled after the shipment starts.
My address is wrong but my order's shipped, can I change it?
- Our seller and buyer protection policies do not allow for address changes. Please double check the address before completing the order at check out, making sure apt, unit, or suite numbers are included. If an address was entered in error, please email arisekn.emb@gmail.com with the order number and cancellation request. We will cancel the order allowing customers to reorder and input the corrected information. Please note, orders cannot be cancelled once the shipment process has started.